Troubleshooting

• The EZ LYNK® network is not showing up

  Check the Auto Agent® lights

  If you’re unable to see the EZ LYNK® network in your device’s Wi-Fi settings, please check the lights that are emitted from the unit itself. A solid green light indicates the that unit is receiving power from your vehicle. A solid blue light indicates that a wireless signal is being broadcast.

  When only a green light is visible, your unit may need to be reset. You can do so by disconnecting the ethernet end of the OBD-II cable from the Auto Agent® box. Plugging the cable back in should result in a flash of lights followed by a solid green and blue light to be emitted from the unit. When the blue light is visible, please attempt your connection again.

  If a blue light is visible but the EZ LYNK® network is still not visible, contact the Technical Support team for troubleshooting assistance.

• I’m receiving a ‘No internet’ message

  Connection explained

  Most mobile devices have a feature that displays a ‘No Internet Connection’ message when connecting to the EZ LYNK® network. This may raise a concern at first, but the message is normal and will occur every time that you connect.

  When connecting to the EZ LYNK® network you are establishing means of communication with your vehicle as opposed to the internet.

• I can’t connect to my vehicle

  Place your key in ‘Run’

  From the moment the Auto Agent® is plugged in, it attempts to stream data from your vehicle’s engine computer. If your ECM has not been booted prior to your communication request, you will receive a message in the app stating that you are unable to communicate with your vehicle.

  By placing your vehicle’s key into the ‘Run’ position prior to establishing your connection, you are booting your ECM and allowing the app to pull accurate data.

• I’m having trouble updating my firmware

  Reconnect & verify firmware version

  Keeping your firmware up to date is necessary to take advantage of the innovative features that are frequently added. Depending on the previous version, it may be necessary to unplug and replug your Auto Agent® to complete the firmware installation.

  If you’ve been disconnected during a firmware update, unplug and replug your unit into the OBD-II port, connect, and open the app to verify your current firmware version. This can be viewed on the ‘About’ page from the ‘Settings’ tab of the menu.

  Contact the Technical Support team if you’re unsure if you’ve updated or are having troubles.

• I don’t have any ECU profiles available

  Contact your registered technician

  ECU profiles are modified, managed, and distributed your registered technician. If you aren’t sure who your technician is, we recommended contacting your dealer to obtain their information. It’s also important to verify that your vehicle has been lynked to a technician by viewing the ‘Technicians’ option from the ‘Vehicles’ tab.

• I’m stuck installing at 0%

  Unplug & connect to the internet

  When using cell data or switching networks, downloaded data can sometimes come through incomplete. This will cause your Auto Agent® to reject the file you are trying to install and stick the app at 0%.

  The best solution for this issue is to unplug the unit, connect to an internet source to fetch (the Cloud button) the profile you are trying install, plug the unit back in, and attempt the installation again.

  Any further troubles should be directed toward the Technical Support team.

• I need help with something else

  Contact tech support

  For vehicle and ECU profile questions or issues, it’s best to contact your registered technician first. This includes things like diagnostic trouble codes, information about specific profiles, profile recommendations, transmission adjustments, etc. They will be able to use the tools available in the EZ LYNK® Cloud to help you find a solution.

  Questions or troubles with the Auto Agent®, app, or vehicle communication should be directed to the Technical Support team.

• I need help with my ELD

  Check ELD user guides

  The guides contain a lot of useful information about EZ LYNK ELD setup and daily use, recording and managing your daily logs, providing required information for the DOT inspection, and more. Download the ELD user guides from the section below.