EZ LYNK Support Center

Our Technical Support team works hard to provide multiple support avenues to both AutoAgent™ users and approved technicians. We’ve created what we believe is the most advanced vehicle communication tool available and are constantly making efforts to improve control and ease of use based on your feedback.

AutoAgent

Troubleshooting
The EZ LYNK Network is not showing up. I’m receiving a ‘No Internet’ message. I can’t connect to my vehicle. I’m having trouble updating my firmware. I don’t have any ECU profiles available. I’m stuck installing at 0%. I need help with something else.

Troubleshooter

To begin troubleshooting your vehicle, select the option that best describes the troubles you are having.

Check The AutoAgent™ Lights

If you’re unable to see the EZ LYNK network in your device’s wifi settings please check the lights that are emitted form the unit itself. A solid green light indicates the that unit is receiving power form your vehicle. A solid blue light indicates that a wireless signal is being broadcast.

When only a green light is visible, your unit may need to be reset. You can do so by disconnecting the ethernet end of the OBD-II cable from the AutoAgent™ box. Plugging the cable back in should result into a flash of lights and a solid green and blue light to be emitted from the unit. When the blue light is visible, please attempt your connection again.

If a blue light is visible but the EZ LYNK network is still not visible, contact the Technical Support team for troubleshooting assistance.

Connection Explained

Most mobile devices have a feature that displays a ‘No Internet Connection’ message when connecting to the EZ LYNK network. This may raise a concern at first, but the message is normal and will occur every time that you connect.

When connecting to the EZ LYNK network you are establishing means of communication with your vehicle as opposed to the internet.

Place Your Key In ‘Run’

From the moment the AutoAgent™ is plugged in, it attempts to stream data from your vehicle’s engine computer. If your ECM has not been booted prior to your communication request, you will receive a message in the app stating that you are unable to communicate with your vehicle.

By placing your vehicle’s key into the ‘Run’ position prior to establishing your connection, you are booting your ECM and allowing the app to pull accurate data.

Reconnect & Verify FW Version

Keeping your firmware up to date is necessary to take advantage of the innovative features that are frequently added. Depending on the previous version, it may be necessary to unplug and replug your AutoAgent™ to complete the firmware installation.

If you’ve been disconnected during a firmware update, unplug and replug your unit into the OBD-II port, connect, and open the app to verify your current firmware version. This can be viewed on the ‘About’ page from the ‘Settings’ tab of the menu.

Contact our Technical Support team if you’re unsure if you’ve updated or are having troubles.

Contact Your Approved Technician

ECU profiles are modified, managed, and distributed your your EZ LYNK approved technician. If you aren’t sure who your technician is, we recommended contacting your dealer to obtain their information. It’s also important to verify that your vehicle has been lynked to a technician by viewing the ‘Technicians’ option from the ‘Vehicles’ tab.

If your AutoAgent™ was originally installed by another party or you’re unable to find information about your technician, please contact our Technical Support team.

Unplug & Connect To The Internet

When using cell data or switching networks, downloaded data can sometimes come through incomplete. This will cause your AutoAgent™ to reject the file you are trying to install and stick the app at 0%.

The best solution for this issue is to unplug the unit, connect to an internet source to fetch (the cloud button the profile you are trying install, plug the unit back in, and attempt the installation again.

Any further troubles should be directed toward our Technical Support team.

Contact Tech Support

For vehicle and ECU profile questions or issues, it’s best to contact your EZ LYNK approved technician first. This includes things like diagnostic trouble codes, information about specific profiles, profile recommendations, transmission adjustments, etc. They will be able to use the tools available in the EZ LYNK cloud to help you find a solution.

Questions or troubles with the AutoAgent™, app, or vehicle communication should be directed to our Technical Support team.

Contact Tech Support

Available 6 Days A Week

Hours of Operations

  • Monday – Friday: 7:00am – 6:00pm MST
  • Saturday: 10:00am – 2:00pm MST
  • Sunday: Closed
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Establishing A Connection With Your Vehicle

Use the following steps to establish a new connection with your AutoAgent™ and ensure vehicle communication.

  1. 1.

    Unplug the AutoAgent™ directly from the OBD-II port.

  2. 2.

    Boot your ECM by placing your key into the ‘Run’ position.

  3. 3.

    Plug the AutoAgent™ directly into the OBD-II port.

  4. 4.

    Verify that a solid blue light is visible on the AutoAgent™ device.
    If only a green light is visible, unplug and replug.

  5. 5.

    Connect to the EZLYNK_#### network from your mobile device.

  6. 6.

    Open the AutoAgent™ and verify that your vehicle reads ‘Connected’.

If you’re still having troubles, contact our Technical Support team at your earliest convenience.

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Lynking Your Vehicle

If your vehicle or AutoAgent™ has been set up to automatically lynk with a technician, you will be prompted when you first plug in. If not, you’ll need to use the following steps to manually share your vehicle details.

  1. 1.

    While connected to the internet or using a mobile data service, open the AutoAgent™ app.

  2. 2.

    Select Vehicles from the app menu and select the vehicle you wish to lynk.

  3. 3.

    Tap the Technicians button and select Lynk.

  4. 4.

    Enter the email address provided by your technician and tap Next.
    If you weren’t provided an email address, contact your AutoAgent™ dealer.

  5. 5.

    Describe any modifications that have been made to your vehicle and select Done.

  6. 6.

    Contact your approved technicians via email, phone, or in-app messenging to request your profiles.

If you’re still having troubles, contact our Technical Support team at your earliest convenience.

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Changing Vehicle Details

Use the following steps to adjust and apply vehicle details using the AutoAgent™ app.

  1. 1.

    From the Vehicles screen of the app, select your vehicle.

  2. 2.

    Select Vehicle Details and then select Edit.

  3. 3.

    Adjust your details to fit any vehicle modifications or desires.

  4. 4.

    Select an ECU profile that you wish to install to apply the changes.
    Changes are not applied automatically and must be programmed.

  5. 5.

    When your installation has finished, verify any changes made to your vehicle.

If you’re still having troubles, contact our Technical Support team at your earliest convenience.

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Contacting Your Technician

Technicians should be contacted in regards to vehicle issues, obtaining ECU profiles, or adjusting profiles. Your approved technician should not be confused with your dealer. Use these steps to verify the name of your technician.

  1. 1.

    Open the Vehicles tab from the AutoAgent™ app.

  2. 2.

    Select Technicians to view details and discover your tech’s name.

  3. 3.

    If your vehicle is currently lynked with 0 technicians, you’ll need to contact your dealer for more info.

If you’re still having troubles, contact our Technical Support team at your earliest convenience.

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Join the EZ LYNK Facebook Forum Group to get feedback from other users, speak with technicians, and find help at any hour.

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