Frequently Asked Questions

• What do I need to start using the EZ LYNK ELD solution?

  You will need to take the following steps:

  1. Purchase an Auto Agent 2 or Auto Agent 3 for each vehicle in your fleet.
  2. Create a fleet manager account in the EZ LYNK web portal.
  3. Invite your drivers.
  4. Have your drivers install the EZ LYNK ELD mobile application (available on iOS and Android).
  5. Choose your subscription in the Fleet Manager web portal by assigning the serial numbers of your Auto Agents to the subscription plans you require.

  Once the Auto Agents are assigned to subscription plans, your drivers will be able to use them.

• What is an Auto Agent?

  Auto Agent is an electronic interface that allows retrieving vehicle data in real time when connected to a vehicle. An Auto Agent is an integral part of the EZ LYNK ELD solution: working together with the EZ LYNK ELD mobile application it allows logging driving time automatically. For more information, visit https://www.ezlynk.com/autoagent.html.

• Why would I need my drivers to have the EZ LYNK ELD mobile application installed?

  An Auto Agent device can only form an ELD system when paired with the EZ LYNK ELD mobile application. After vehicle sensor data is retrieved by the Auto Agent, it is sent to the EZ LYNK ELD mobile application paired with the device. The EZ LYNK ELD mobile application records, processes, interprets and displays this data.

  The EZ LYNK ELD mobile application serves as the driver's main tool: it allows the drivers to log their duty time (and logs the driving time automatically), edit their driver logs, provide these logs for roadside inspections, exchange quick messages with you or your representatives, and do many other things. In addition to the above, the EZ LYNK ELD mobile application provides capabilities to create and edit driver vehicle inspection reports (DVIR), provide them for inspection, submit fuel receipts, automatically track the IFTA odometer data, and share the vehicle GPS coordinates so that you can track your vehicles (for more information, refer to https://www.ezlynk.com/eld.html). However, to make full use of these features, you will need the Auto Agent to be assigned to the appropriate ELD subscription plan.

• What mobile devices will work with the EZ LYNK ELD mobile app?

  Android and iOS tablets and phones will work with the mobile app. Android must be v10.0 and later while iOS needs to be v15.0 and later.

  The device must have a cellular connection with a data plan. The EZ LYNK ELD does not use much data but it is necessary for it to communicate and upload data to the fleet manager portal.

• What is the Fleet Manager web portal?

  The Fleet Manager web portal is your control center. Here you can manage drivers in your team, view their driver logs and suggest edits, manage your subscription, activate and deactivate your Auto Agents, move Auto Agents to different subscription plans, chat with your drivers, view and manage driver vehicle inspection reports, view and manage IFTA data (including fuel purchases submitted by your drivers, fuel storage facilities, fuel bulk purchases and extortions), track your drivers routes.

• What are the benefits of the Basic ELD subscription plan?

  The Auto Agents on the ELD subscription plan will allow your drivers to log driving time automatically.

  On the web, this subscription plan will allow you to review the detailed daily driver logs for each team member and suggest changes to the driver logs.

  In addition to this, you will be able to chat with your drivers. If your subscription is in the Not Active status, drivers will be notified that their messages will not reach you. They will still be able to send you the messages, but you will only be able to read them once you activate your subscription.

• What are the benefits of the ELD * DVIR subscription plan?

  In addition to the benefits provided by the ELD subscription plan, you will be able to review and manage the Driver Vehicle Inspection Reports submitted by your drivers.

• What are the benefits of the ELD * DVIR * IFTA subscription plan?

  In addition to the benefits provided by the ELD * DVIR subscription plan, you will be able to review the fuel receipts submitted by your drivers, add fuel receipts manually on the web, track drivers' actual routes on the map, and the distance traveled, if this data is submitted when the drivers' mobile application is paired with Auto Agents on the ELD * DVIR * IFTA subscription plan. Based on the collected data, you will also be able to automatically compose IFTA fuel tax reports to submit to governing bodies.

• EZ LYNK ELD offers me to select different subscription plans for my Auto Agents. Will I have several subscriptions instead of one?

  You will only have one EZ LYNK ELD subscription, regardless of the number of subscription plans you select for your Auto Agents, and you will be billed once each month based on the total number of Auto Agents associated with each subscription plan.

• Why would I want to assign my Auto Agents to different subscription plans? Can I select only one subscription plan for my Auto Agents?

  Yes, you can select only one subscription plan for your Auto Agents if you prefer.

  EZ LYNK ELD offers you the flexibility to select only the features you actually need for each Auto Agent. If some of your vehicles never leave a state, you may not need IFTA features for these vehicles. With EZ LYNK ELD, you can select one plan for all Auto Agents you are planning to use to retrieve IFTA data, and lower-tier plans for other Auto Agents.

• How much does it cost to subscribe?

  The subscription fee is charged on a monthly basis. We will not charge you any one-time fees when creating a subscription: you will only pay the regular monthly subscription cost.

  The total monthly subscription fee is the sum of subscription plan costs comprising it. For each subscription plan, the cost is calculated as the plan's rate per Auto Agent multiplied by the number of Auto Agents associated with this plan.

  For example, if your add 3 Auto Agents to a subscription plan with the rate of $15 and also 5 Auto Agents to another subscription plan with the rate of $20, the monthly fee will be calculated as follows:

  ($15 * 3) + ($20 *5) = $145

• What is the subscription's billing period? How is the billing date defined?

  You will be billed for your subscription on a monthly basis. The date of your subscription activation will become your billing date, and the time of the subscription creation will become your billing time. If the billing date is unavailable in the current month, the latest date of the month will be used as the billing date. For example, you created a subscription on May 31 at 8 AM. There are only 30 days in June, so your next billing date will be June 30 at 8 AM. However, in the next month, you will be billed on July 31 at 8 AM, since there are 31 days in July. You can always check your next billing date in the EZ LYNK web application.

• Will I need to make monthly payments manually?

  Once you add a bank card to your account, the subscription fee will be billed to it automatically.

• Can I add more Auto Agents after the subscription is created? How much will it cost and how long will it take?

  Adding new Auto Agents is instant. The cost of adding new Auto Agents will be calculated similarly to the way the monthly fee is calculated, however you will only be billed for the remainder of the current billing period.

• Can I move Auto Agents from one subscription plan to another after the subscription is created? How much will it cost and how long will it take?

  Moving Auto Agents from one plan to another is instant. When moving Auto Agents to a higher-tier plan, you will be billed the difference between the plans' rates for each moved Auto Agent for the remainder of the month.

  See the question below for more information on moving Auto Agents to a lower tier subscription plan.

• Will you give me a refund for the unused time if I move some of my Auto Agents to a lower-tier plan, deactivate them or cancel a subscription?

  We will credit your Fleet Manager account balance with the sum equivalent to the cost of unused time. You can think of this balance as a discount that will be applied to any further purchases in the Fleet Manager web portal.

  In the case of moving Auto Agents to a lower-tier plan, we will refund the difference between the cost of the unused time and the cost of adding Auto Agents to the new plan.

• I have moved an Auto Agent from one plan to another when it was offline. Will I keep the collected data?

  The data will be available in the Fleet Manager web portal if the Auto Agent was subscribed to a sufficient subscription plan in the Fleet Manager web portal when the data was collected, regardless of whether the Auto Agent was powered or the EZ LYNK ELD mobile application was connected to the Internet when you changed the Auto Agent's subscription plan.

• What payment methods do you accept?

  Most credit and debit bank cards are accepted for subscription payments.

• My subscription status is Overdue - what does it mean?

  The subscription acquires the Overdue status if the monthly subscription payment fails. The most common reasons for this are as follows:

  • You do not have any bank card saved in the Fleet Manager web portal.
  • The bank card in the Fleet Manager web portal has expired.
  • The bank card in the Fleet Manager web portal does not have sufficient balance to cover the monthly payment.

  For the duration of the Overdue period, you and your drivers can use the EZ LYNK solution as normally. The only limitation is that you cannot change the subscription status manually or edit your Auto Agents while your subscription is Overdue. If the payment does not complete by the end of the Overdue period, your subscription will be canceled.

• My subscription status is Overdue. I have refilled my card's balance / linked a new bank card to my account. What do I do to change the subscription status to Active?

  No further action is required on your side. If you have a valid bank card with sufficient balance linked to your account, we will re-attempt to charge the monthly subscription fee automatically. This will not happen instantly though - please allow some time for the operation to complete. Meanwhile, you will be able to use EZ LYNK ELD as normally.